Service Center Locations

Rhode Island Turnpike and Bridge Authority Customer Service Center
1 East Shore Road
Jamestown, RI 02835

The hours of operations are

Walk In Center
Monday, Wednesday and Friday 9:00am to 1:00pm

Call Center
Monday through Friday 9 a.m. - 5 p.m.

For customer service
Phone (Toll Free): 1-877-RI-EZPASS (1-877-743-9727)
Fax: (401) 423-7036

AAA Locations

RITBA E-ZPass transponders are available at all Rhode Island AAA offices and are available at the South Attleboro, MA and Somerset, MA offices

May be used for opening new accounts only for 2 axle non commercial vehicles under 7,000 lbs. GVW
To open your account at AAA you must use a credit/debit card. Cash and checks are not accepted for this service.
AAA offers only interior transponders. Check here to view the list of vehicles requiring exterior transponders
Business accounts and commercial plates cannot be opened at AAA
Any E-ZPass accounts opened at AAA will have a delay in plan/promotions applied to transponders due to final audit of the application when received by RITBA
Click here for more AAA E-ZPass Information
Click here for AAA locations in RI and MA

To the Pell Bridge Newport and R.I.T.B.A. Customer Service Center*

From New York City and Southern Conn.

Take Interstate 95 North through Connecticut and into Rhode Island.
Leave I-95 at exit 3, R.I. route 138 eastbound.
Follow route 138 east for 12 miles to the traffic light at U.S. route 1.
Turn left onto U.S. 1 northbound; follow U.S. 1 for 3 miles to the exit for R.I. route 138 eastbound.
Follow route 138 east for 9 miles (across the Jamestown-Verrazano Bridge) to the Pell Bridge.
To reach the R.I.T.B.A. Customer Service Center: take the exit marked "Jamestown" just before the toll plaza. This is the second exit after the Jamestown-Verrazano Bridge (i.e. the second exit on Conanicut Island).
Take the first left on the exit ramp, East Shore Rd., and the entrance to the R.I.T.B.A. Customer Service Center is the first driveway on the left.

From the Boston area via Mass, Route 24

Follow Mass. route 24 southbound to Fall River, where this highway merges with Interstate 195.
Follow routes I-195 and Mass. 24 westbound for one exit-to-exit 8A, where the two highways separate.
Take exit 8A and follow route 24 southbound (towards Tiverton and Newport R.I.).
Route 24 ends where it merges with R.I. route 114/West Main Rd. in Portsmouth, R.I.
Follow route 114 south into Middletown, and turn right at the traffic light onto Coddington Highway.
Follow Coddington Hwy., which becomes J.T. Connell Hwy. in Newport.
Upon reaching and entering the rotary, take the third right onto Admiral Kalbfus Blvd.
Take the first right onto the ramp that leads to R.I. route 138 and the Pell Bridge.
To reach the R.I.T.B.A. Customer Service Center: After crossing the bridge, take the exit marked "Jamestown" immediately after passing through the toll plaza.
Turn right at the end of the exit ramp onto East Shore Rd.
The entrance to the R.I.T.B.A. Customer Service Center is the first driveway on the right.

From Boston, Providence, and T.F. Green Airport (Warwick) via Interstate 95

From I-95 southbound, take exit 9, R.I. route 4, which is a left lane exit.
Follow route 4 south for 10 miles where it ends as it merges with U.S. route 1 southbound.
Follow route 1 for a short distance to the exit for R.I. route 138 eastbound towards Jamestown and Newport.
Take the route 138 exit and follow this highway for 9 miles (across the Jamestown-Verrazano Bridge) to the Pell Bridge.
To reach the R.I.T.B.A. Customer Service Center: take the exit marked "Jamestown" just before the toll plaza. This is the second exit after the Jamestown-Verrazano Bridge (i.e. the second exit on Conanicut Island).
Take the first left on the exit ramp, East Shore Rd., and the entrance to the R.I.T.B.A. Customer Service Center is the first driveway on the left.

* The Customer Service Center is adjacent to the Pell Bridge toll plaza.

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