General E-ZPass FAQs

What is E-ZPass and how does it work?

E-ZPass is an electronic toll collection system, which takes cash, coins and toll tickets out of the toll collection process. Instead, drivers establish an account, prepay tolls and attach a small electronic device to their vehicles. Tolls are automatically deducted from the prepaid account as an E-ZPass customer passes through the toll lane. For additional information, see How It Works.

Return to top of page

Where can I use E-ZPass

Please reference E-ZPass Participating Toll Facilities.

Return to top of page

How does All Electronic Tolling (AET) work?

E-ZPass customers will experience the same seamless travel as they do now. All transactions are paid with an E-ZPass transponder or billed by mail. Motorists with/without an E-ZPass transponder will continue through the toll plaza without stopping as cash and credit cards payments are no longer accepted at the toll plaza.

Return to top of page

How will I pay if I don’t have E-ZPass?

Motorists without an E-ZPass transponder, or those who utilize an invalid transponder, will have their license plate captured by overhead cameras for processing. An invoice is mailed to the registered owner or E-ZPass account holder. Payments for billed by mail transactions can be made online, through the mail, or by contacting our customer service center at 1-877-743-9727.

Return to top of page

What is the current Video Toll Rate?

The video toll rate will be $2.00 per axle through November 30, 2021. The video toll rate will increase to $3.00 per axle effective December 1st, 2021. Rhode Island Residents and non-Rhode Island Residents are urged to open an E-ZPass account with RITBA to benefit from discount plans.

Return to top of page

Isn't there someplace else I can mount my E-ZPass other than the windshield?

No. The transponder should be installed approximately one inch below the top of your windshield above your rearview mirror as stated in How It Works: it may not be "read" by the E-ZPass antenna. Placing the transponder on the sun visor, the rear view mirror, the dashboard, the seat, or in your hand may work sometimes, but will not work all of the time. Installing the transponder incorrectly or not at all may cause unnecessary toll evasion violations, administrative fees or delays at the tollbooth.

Return to top of page

Where are your Customer Service Centers located and what are their hours of operation?

Click Customer Service Center locations for locations and hours.

Return to top of page

My spouse died. Can I transfer the E-ZPass account into my name?

Yes, please contact the Customer Service Center at 1-877-743-9727 for details.

Return to top of page

If the above information did not answer your question, please click Contact us for additional assistance.