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Service Center Locations


Rhode Island Turnpike and Bridge Authority Customer Service Center
1 East Shore Road
Jamestown, RI 02835

The hours of operations are
Monday through Friday 9 a.m. - 6 p.m.
Saturday 8 a.m. - 12 p.m.

NOTICE

Effective March 2nd, 2009, the hours of operations for the RITBA Service Center have been extended temporarily to Monday through Friday, 8a.m. to 6p.m and Saturday, 8a.m. to 2p.m.

Customer Service Center



FOR CUSTOMER SERVICE, PHONE TOLL FREE
1-877-RI-EZPASS
(1-877-743-9727)


FAX
(401) 423-7036


 

Directions

To the Pell Bridge Newport and R.I.T.B.A. Customer Service Center*

From New York City and Southern Conn.

  • Take Interstate 95 North through Connecticut and into Rhode Island.
  • Leave I-95 at exit 3, R.I. route 138 eastbound.
  • Follow route 138 east for 12 miles to the traffic light at U.S. route 1.
  • Turn left onto U.S. 1 northbound; follow U.S. 1 for 3 miles to the exit for R.I. route 138 eastbound.
  • Follow route 138 east for 9 miles (across the Jamestown-Verrazano Bridge) to the Pell Bridge.
  • To reach the R.I.T.B.A. Customer Service Center: take the exit marked "Jamestown" just before the toll plaza. This is the second exit after the Jamestown-Verrazano Bridge (i.e. the second exit on Conanicut Island).
  • Take the first left on the exit ramp, East Shore Rd., and the entrance to the R.I.T.B.A. Customer Service Center is the first driveway on the left.
From the Boston area via Mass, Route 24
  • Follow Mass. route 24 southbound to Fall River, where this highway merges with Interstate 195.
  • Follow routes I-195 and Mass. 24 westbound for one exit-to-exit 8A, where the two highways separate.
  • Take exit 8A and follow route 24 southbound (towards Tiverton and Newport R.I.).
  • Route 24 ends where it merges with R.I. route 114/West Main Rd. in Portsmouth, R.I.
  • Follow route 114 south into Middletown, and turn right at the traffic light onto Coddington Highway.
  • Follow Coddington Hwy., which becomes J.T. Connell Hwy. in Newport.
  • Upon reaching and entering the rotary, take the third right onto Admiral Kalbfus Blvd.
  • Take the first right onto the ramp that leads to R.I. route 138 and the Pell Bridge.
  • To reach the R.I.T.B.A. Customer Service Center: After crossing the bridge, take the exit marked "Jamestown" immediately after passing through the toll plaza.
  • Turn right at the end of the exit ramp onto East Shore Rd.
  • The entrance to the R.I.T.B.A. Customer Service Center is the first driveway on the right.
From Boston, Providence, and T.F. Green Airport (Warwick) via Interstate 95
  • From I-95 southbound, take exit 9, R.I. route 4, which is a left lane exit.
  • Follow route 4 south for 10 miles where it ends as it merges with U.S. route 1 southbound.
  • Follow route 1 for a short distance to the exit for R.I. route 138 eastbound towards Jamestown and Newport.
  • Take the route 138 exit and follow this highway for 9 miles (across the Jamestown-Verrazano Bridge) to the Pell Bridge.
  • To reach the R.I.T.B.A. Customer Service Center: take the exit marked "Jamestown" just before the toll plaza. This is the second exit after the Jamestown-Verrazano Bridge (i.e. the second exit on Conanicut Island).
  • Take the first left on the exit ramp, East Shore Rd., and the entrance to the R.I.T.B.A. Customer Service Center is the first driveway on the left.
* The Customer Service Center is adjacent to the Pell Bridge toll plaza.

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