How can I identify an E-ZPass lane?

Lanes are appropriately marked by canopy signs that reflect whether E-ZPass can be used at that lane.

Return to top of page.

What if I get into a non-E-ZPass lane by mistake?

In the event you enter a toll lane that is not equipped with E-ZPass, you will be required to pay the full cash toll. Never back up in a toll lane unless instructed to do so by toll plaza personnel.

Return to top of page.

Under what conditions can I get a violation?

There are three situations in which you can receive a violation:

1. Toll Evasion: When you drive through a lane without a valid E-ZPass transponder being properly mounted in your vehicle.
2. Insufficient Funds: When your account is insufficient and you travel through an “E-ZPass Only” lane.
3. Speeding: When you travel through the lane at a speed in excess of the posted limit.

Return to top of page.

I sometimes pull a camper or trailer with my vehicle. Can I still use my transponder?

Yes. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a transponder programmed for the vehicle classification you use most frequently. You should never use your transponder in a vehicle type other than the one you initially requested (i.e. Car transponder in a tractor-trailer).

Return to top of page.

Are motorcycles eligible for an E-ZPass account?

Yes. Motorcyclists are eligible to participate in the E-ZPass program.

Return to top of page.

Are there any other fees associated with this service?

For Private Account holders there will be a monthly $1.00 fee for printed statements starting on the first month after the one year anniversary of account opening. For the first year printed statements will be provided quarterly at no cost. E-mail statements are provided monthly at no cost and you can elect this option at anytime. Login and go to Update Personal Information, Statement Delivery.

For Business Account holders there will be a monthly $2.00 fee for printed statements starting on the first month after the one year anniversary of account opening. For the first year printed statements will be provided quarterly at no cost. E-mail statements are provided monthly at no cost and you can elect this option at anytime. Login and go to Update Personal Information, Statement Delivery.

Return to top of page.

Do I need to register all my vehicles?

Yes. You should provide the Customer Service Center with details of all vehicles which will use your E-ZPass account.

Return to top of page.

What discount will I receive by using my E-ZPass on the Pell Bridge?

Discount description may be found on our website at Plan Descriptions.

Return to top of page.

Can out-of-state residents sign up for E-ZPass through the R.I. Turnpike and Bridge Authority (RITBA)?

Yes.

Return to top of page.

Are out-of-state residents eligible for the same discounts available to Rhode Islander Residents?

No, but they may be eligible for other discount plans; please see the discount descriptions at Plan Descriptions.

Return to top of page.

What should I do with my Rhode Island tokens?

Tokens are no longer being redeemed for cash or credit towards your E-ZPass account as of May 15, 2010.

Return to top of page.

If the above information did not answer your question, please click Contact Us for additional assistance.